Contact Us

Since August 1, 2017, Google Earth Blog has stopped regular blogging. We are not spending significant time answering questions on Google Earth. Please check the FAQ below before asking a question. Also, try using the Basics page for commonly needed explanations about Google Earth.

Google has their own Google Earth and Maps help forum where you can post questions: see here.

You can also try the Google Earth Community forums maintained by fans of the product: see here.

If you have an urgent need that you think only Frank Taylor can handle, you can contact me here: frank@gearthblog.com Please note that I will not respond to general queries about Google Earth which can be answered by one of the sources above.

We also have a Facebook page: facebook.com/gearthblog

Google Earth Blog FAQ

Please make a correction to the map.
For single corrections use the ‘send feedback’ link in the menus of Google Maps.

When will Google update my satellite / aerial imagery or Street View?
Google get their imagery from a wide variety of sources, and due to there being so many factors involved, it is impossible to predict when and where they will do updates. Frank did an excellent article about this found here. You should also keep in mind that the imagery displayed in Google Earth might not be the most recent available, so be sure to check the ‘Historical Imagery’ feature in Google Earth. More information about this can be found here. Instructions on how to use it, can be found here. An article about why the dates displayed in Google Earth may not always be completely accurate, can be found here.

Please update my satellite / aerial imagery, Street View or 3D imagery.
We have a detailed article about this question here. In summary, Google does not take requests for imagery updates. However, it is possible to add imagery to Street View using their Photo Sphere smartphone app.

Can I buy a satellite image of a particular location and time not found in Google Earth?
If you cannot find the date you are looking for in Google Earth and you are willing to spend money, one option is to purchase the satellite imagery. However, you may find the few other dates they have will have clouds, haze, or have other issues making them unsuitable for viewing. Suppliers of satellite imagery include:

For very low resolution imagery, consider the free Landsat 8 imagery. A better choice is to contact local commercial or government aerial photographers who may have larger archives of historical imagery for you to choose and acquire.

Please unblur an image in Street View.
As far as we know this is not possible. Google blurs images for privacy reasons and the process of verifying that you are the person in the image or have the necessary authority to ask for it to be unblurred would be just too complicated.