Google have sophisticated software that automatically detects and blurs faces and number plates in Street View imagery in order to protect people’s privacy. It is not perfect, however, and we often get emails asking us to blur peoples faces or number plates in Street View. Occasionally people want all images of their house removed. Although we have explained how to do this several times in the past, it is worth reiterating:
- Open the location in the Google Maps version of Street View.
- Click the ‘Report a problem’ link found at the bottom right of the screen.
- A form appears asking you what you want blurred and where it is on the image. Fill in the form and click “Submit”.
Google will take appropriate action and let you know.
Occasionally we get queries from readers asking whether it is possible to obtain copies of the original unblurred imagery. This is usually a request from relatives of a deceased loved one who appears in the imagery and they would like to have the unblurred imagery as a remembrance. Although it would be nice if Google were able to grant this sort of request, it is not possible. It would not be feasible to create a reliable system to verify the person in the image has granted their permission, whereas simply granting requests without verification would defeat the purpose of blurring the imagery in the first place. In addition, many of the countries in which Google has Street View, have privacy laws that require Google to blur faces and number plates and to destroy the original images within a reasonable amount of time and thus, releasing such images would be illegal.